DEX Manager Plus

ManageEngine DEX Manager Plus for
Endpoint and Employee Experience

Deliver seamless, productive, and frustration-free IT experiences across every
employee touchpoint.

Award-winning protection, trusted worldwide

Certified by AV-Comparatives (July 2025) for Business Security, our award-winning protection is recognized by experts and trusted by users worldwide.

442% ROI. $4.5 million in benefits.

From saving cyber insurance costs to improving security posture, our customers share how Endpoint Central delivered value over the years.

The Challenge - Hidden IT Issues Impact Productivity

Even when systems run, poor performance and limited visibility create inefficiencies, frustration, and increased IT workload.

Slow Devices & Logins

Slow logins and boot times reduce productivity daily.

Aging Devices

Old devices slow performance and reduce efficiency.

App Crashes & Instability

App crashes disrupt workflows and waste valuable time.

Repeated IT Tickets

Recurring IT issues persist without clear root cause.

Poor Collaboration

Poor call quality affects collaboration and teamwork.

Lack of Visibility

No visibility into user experience hides performance issues.

Eliminate Hidden IT Issues Impacting Employee Experience

Gain full visibility, detect issues early, and resolve them proactively to ensure seamless digital experiences across your workforce.

Detect Issues Early

Monitor performance, behavior, and user sentiment proactively

Faster Root Cause Analysis

Correlate alerts and events to pinpoint exact issues

Deep Endpoint Visibility

Track CPU, memory, disk, battery, GPU, performance

Intelligent Issue Identification

Detect whether device, application, or network causes problems

Real-Time Experience Monitoring

Identify slowdowns, delays, and performance drops instantly

Automated Issue Resolution

Fix problems proactively using scripts and automation workflows

Unified Digital Employee Experience (DEX) Management

Proactively monitor, diagnose, and remediate endpoint issues across your IT environment to ensure consistent performance, reduced downtime, and improved productivity. Gain end-to-end visibility into device health, application behavior, network performance, and user sentiment, enabling IT teams to resolve issues before they impact employees and maintain a seamless digital workplace experience.

Visibility

Everything

Laptops

Mobiles

Desktops

Virtual Endpoints

User-Centric

Everyone

IT Teams

End users

Service Desk

Business Leaders

Hybrid Ready

Everywhere

Remote Work

Office

Hybrid Workforce

Global Teams

Visibility and Control

Gain real-time visibility into employee digital experiences!

Application Stability Insights

Identify crashes, hangs, and app issues for smooth usage

Enhanced User Experience

Deliver fast, seamless, frustration-free digital experiences

Insight-Driven Optimization

Use insights to optimize performance and improve Use insights to optimize performance and improve workflows

Proactive Digital Employee
Experience Management

Endpoint Experience Monitoring

Track real-time device performance including CPU, memory, disk usage, boot times, and responsiveness to detect slowdowns early.

Application Experience & Reliability

Monitor application crashes, stability, and behavior across endpoints to quickly identify software issues impacting productivity.

Experience Scoring & Benchmarking

Measure digital experience using weighted scores and baseline comparisons to identify underperforming devices and environments.

Root Cause Analysis (RCA)

Automatically correlate alerts and performance signals to pinpoint the exact cause of issues across devices, apps, or configurations.

Intelligent Alerting & Noise Reduction

Use policy-based thresholds and smart alert grouping to eliminate duplicate alerts and focus on what truly matters.

Automated Remediation Workflows

Resolve issues instantly with no-code fixes, scripts, and bulk remediation actions across multiple endpoints.

Proactive Issue Detection

Detect hidden issues like login delays, crashes, or resource bottlenecks before users even report them.

Experience Baselining

Define normal performance benchmarks and instantly detect deviations across users, devices, or departments.

Action Library & Automation

Leverage pre-built scripts, workflows, and dashboards to accelerate remediation and standardize IT operations.

Detect Diagnose and Resolve Experience Issues Before Impact

Proactively monitor, analyze, and resolve digital experience issues across devices, applications, and
users to ensure seamless performance and uninterrupted employee productivity.

Detect Issues Early

Gain deep visibility into employee experience across endpoints:

Monitor CPU, memory, disk, battery, GPU, and performance

Track login times, boot delays, and responsiveness

Capture employee sentiment and feedback

Identify performance degradation in real time

Faster root cause analysis, smarter alerts

Gain deep visibility into employee experience across endpoints:

Real-time threshold alerts with grouped events reducing noise

Use telemetry to identify causes across systems

Trace issues via device timeline for faster diagnosis

Built-in root cause analysis guides remediation actions

Faster issue resolution with scalable automation

Gain deep visibility into employee experience across endpoints:

Deploy silent scripts and workflows to fix issues

Use Action Library for quick detection and fixes

Build reusable collectors and remediation workflows

Use Ask Zia to generate remediation scripts

Deploy DEX Your Way

On-Premises

Host DEX Manager Plus within your own infrastructure to ensure complete control over data, security, and compliance while aligning with internal IT policies and governance requirements.

Cloud-Based Deployment

Leverage a fully managed cloud environment to enable quick deployment, seamless scalability, remote accessibility, and reduced infrastructure overhead without compromising performance or security.

Hybrid Deployment

Adopt a flexible approach by combining on-premises control with cloud capabilities, allowing you to balance security, scalability, and accessibility across diverse IT environments.

See the powerful capabilities of Vulnerability Manager Plus in action

Upgrade to a Fully Managed Security Posture

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

24/7 Proactive Security & Threat Mitigation

Our TOC operates around the clock to monitor your endpoints. We don’t just send you alerts; we actively investigate, validate, and remediate threats before they can impact your operations. This includes vulnerability management, patch deployment, and enforcing security configurations across your entire fleet of devices.

Expert Management & Optimization

Your Endpoint Central platform will be managed and optimized by certified engineers who live and breathe this technology. We handle all software deployments, policy configurations, and routine maintenance, ensuring the tool is always performing at its peak and aligned with the latest security best practices.

Strategic Reporting & Visibility

Move beyond raw data. We provide you with clear, executive-level monthly reports that translate technical activity into business-relevant insights. Understand your security posture, see the threats we’ve neutralized, and demonstrate compliance with ease.

We’ve been redefining IT for enterprises, excellence in every solution.

How KIDAN Works with You

Choose the Model That Fits You Best

We don’t just provide software we partner with you to ensure it delivers real, lasting value. Whether you’re looking for light-touch guidance or full-scale operational support, we offer flexible service models tailored to your needs.

License + Expert Guidance

Start with the right license and unlock full value.

Already have the tool or just getting started? We’ll help you provision the right licenses and guide you to unlock the full potential of your investment. Think of us as your strategic advisor always available, never intrusive.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

We’ll help you set up, onboard, and train your team.Need help getting up and running? We’re with you every step of the way from setup and configuration to onboarding and training. Our experts ensure your team is confident, capable, and ready to go.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

Live Demo

1 Minute Guided Tour of
DEX Manager Plus

Deploy DEX Your Way

On-Premises

Host DEX Manager Plus within your own infrastructure to ensure complete control over data, security, and compliance while aligning with internal IT policies and governance requirements.

Cloud-Based Deployment

Leverage a fully managed cloud environment to enable quick deployment, seamless scalability, remote accessibility, and reduced infrastructure overhead without compromising performance or security.

Hybrid Deployment

Adopt a flexible approach by combining on-premises control with cloud capabilities, allowing you to balance security, scalability, and accessibility across diverse IT environments.

How KIDAN Works with You

Choose the Model That Fits You Best

License + Expert Guidance

Start with the right license and unlock full value.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

Proactive Digital Employee
Experience Management

Endpoint Experience Monitoring

Track real-time device performance including CPU, memory, disk usage, boot times, and responsiveness to detect slowdowns early.

Application Experience & Reliability

Monitor application crashes, stability, and behavior across endpoints to quickly identify software issues impacting productivity.

Experience Scoring & Benchmarking

Measure digital experience using weighted scores and baseline comparisons to identify underperforming devices and environments.

Root Cause Analysis (RCA)

Automatically correlate alerts and performance signals to pinpoint the exact cause of issues across devices, apps, or configurations.

Intelligent Alerting & Noise Reduction

Use policy-based thresholds and smart alert grouping to eliminate duplicate alerts and focus on what truly matters.

Automated Remediation Workflows

Resolve issues instantly with no-code fixes, scripts, and bulk remediation actions across multiple endpoints.

Proactive Issue Detection

Detect hidden issues like login delays, crashes, or resource bottlenecks before users even report them.

Experience Baselining

Define normal performance benchmarks and instantly detect deviations across users, devices, or departments.

Action Library & Automation

Leverage pre-built scripts, workflows, and dashboards to accelerate remediation and standardize IT operations.

Detect Diagnose and Resolve Experience Issues Before Impact

Proactively monitor, analyze, and resolve digital experience issues across devices, applications, and
users to ensure seamless performance and uninterrupted employee productivity.

Detect Issues Early

Gain deep visibility into employee experience across endpoints:

Monitor CPU, memory, disk, battery, GPU, and performance

Track login times, boot delays, and responsiveness

Capture employee sentiment and feedback

Identify performance degradation in real time

Faster root cause analysis, smarter alerts

Gain deep visibility into employee experience across endpoints:

Real-time threshold alerts with grouped events reducing noise

Use telemetry to identify causes across systems

Trace issues via device timeline for faster diagnosis

Built-in root cause analysis guides remediation actions

Faster issue resolution with scalable automation

Gain deep visibility into employee experience across endpoints:

Deploy silent scripts and workflows to fix issues

Use Action Library for quick detection and fixes

Build reusable collectors and remediation workflows

Use Ask Zia to generate remediation scripts

Deploy DEX Your Way

On-Premises

Host DEX Manager Plus within your own infrastructure to ensure complete control over data, security, and compliance while aligning with internal IT policies and governance requirements.

Cloud-Based Deployment

Leverage a fully managed cloud environment to enable quick deployment, seamless scalability, remote accessibility, and reduced infrastructure overhead without compromising performance or security.

Hybrid Deployment

Adopt a flexible approach by combining on-premises control with cloud capabilities, allowing you to balance security, scalability, and accessibility across diverse IT environments.

See the powerful capabilities of Vulnerability Manager Plus in action

Upgrade to a Fully Managed Security Posture

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

24/7 Proactive Security & Threat Mitigation

Expert Management & Optimization

Strategic Reporting & Visibility

We’ve been redefining IT for enterprises, excellence in every solution.

Man IT

Supports mobile Sales Workforce with

corporate-owned devices

1500 +

Employee-owned device

0 +

To Serve Customers Securely Across

Cities

Branches

Request a live demo

Pricing Plans Tailored to Fit Your Business

DEX Manager Plus – non-binding prices

DEX Manager Plus Additional Technician

Trusted by over 1300+
worldwide companies

This solution helps us proactively identify and resolve endpoint issues – before they impact users. Its powerful analytics pinpoint the root cause of failures across hardware, OS, applications, and networks, cutting downtime by up to 40%.

DEX-MP-LicenseQuote-Form

Deploy DEX Your Way

On-Premises

Host DEX Manager Plus within your own infrastructure to ensure complete control over data, security, and compliance while aligning with internal IT policies and governance requirements.

Cloud-Based Deployment

Leverage a fully managed cloud environment to enable quick deployment, seamless scalability, remote accessibility, and reduced infrastructure overhead without compromising performance or security.

Hybrid Deployment

Adopt a flexible approach by combining on-premises control with cloud capabilities, allowing you to balance security, scalability, and accessibility across diverse IT environments.

Upgrade to a Fully Managed Security Posture

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

24/7 Proactive Security & Threat Mitigation

Expert Management & Optimization

Strategic Reporting & Visibility

Presentation

DEX Manager Plus Presentation

Download PDF

Man IT

Supports mobile Sales Workforce with

corporate-owned devices

1500 +

Employee-owned device

0 +

To Serve Customers Securely Across

Cities

Branches

Request a live demo

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about DEX Manager Plus

What is Scope of Management (SoM)?

Scope of Management is a feature that is used to specify which computers you can manage using DEX Manager Plus. You can add and manage computers that are from an Active Directory, a workgroup or any other directory service like Novell eDirectory. The computers can either be in the same Local Area Network (LAN) or in a remote location connected through a Virtual Private Network (VPN) connection or through the Internet. For more information, see Defining the Scope of Management.

What will happen if the agents are unable to reach the server to report the status after performing any task?

Agents will report the status to the DEX Manager Plus server after performing every task. In case the server is not reachable, then the agents will update the status during their subsequent refresh interval.

How will the agent reach the Distribution Server if the port number used for their communication has been changed?

When the agents of the remote location are unable to contact the Distribution Server, they contact the DEX Manager Plus Server directly during the next 90 minutes refresh interval. They receive the modified port numbers of the Distribution Server and communicate with it henceforth.

What is IP Scope and what are its advantages?

DEX Manager Plus has different agents for different locations, for example a local office agent will not be the same as the remote office agent. Similarly every remote office has different agents as well. When you are managing computers in one or more remote locations, you can have a defined set of IP ranges for different offices. This enables the product server to identify the agents with respect to the IP range. So whenever a computer is moved from a local office to a remote location, IP scope is used to automatically detect and deploy the respective WAN agent. DEX Manager Plus will check for the change in the IP address periodically and will deploy the appropriate agents whenever a change is detected.

How to identify servers? Are all Linux machines considered servers?

Currently, if the operating systems meet any of the following criteria, we consider them as server machines:
- If the operating systems’ name contains the keyword “server”
- If the machine with Red Hat Enterprise Linux OS has a Server subscription
- If the machine has Oracle Linux OS
We recommend purchasing server licenses for any Linux machine when deploying them as servers within the organization.

What are the various methods of agent installation?

DEX Manager Plus agents can be installed using multiple methods including: manual installation using the agent package, Active Directory Group Policy Object (GPO) deployment, using a GPO startup script, through the lightweight GPO tool, by configuring the GPO Scheduler, installing agents on cloud instances such as Microsoft Azure, or deploying directly via the product console.

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