Reliable 24/7 Enterprise IT Support &
Operations Management

We architect, manage, and secure your IT operations with a 24/7 global support model
built on Swiss precision. Your resilience is our mission.

Explore Support Plans

Client Portal Access

Essential

Reliable business-hour support with fast response and visibility

Advanced

Proactive monitoring and 24/7 critical support for stability

Strategic Partnership

Dedicated teams delivering continuous support and strategic alignment

We offer two distinct service models based on your business needs

Trusted by Switzerland's Most Demanding IT
Environments

We’ve been redefining IT for enterprises, excellence in every solution.

Go Beyond Break-Fix. Adopt a Strategic
Support Partner.

Radically Reduce
Business Risk

Our 24/7 proactive monitoring and threat-aware support model anticipates issues before they impact revenue. We secure your operations with financially-backed SLAs you can build your business on.

Amplify Your Internal
Team's Impact

We absorb the tactical noise the alerts, patching, and Tier 1/2 ticket volume freeing your valuable experts to focus on the strategic projects that drive innovation and competitive advantage.

Harden Your Security &
Compliance Posture

With an integrated SOC and NOC, every support interaction is viewed through a security lens. We reduce your attack surface and provide the auditable processes needed to satisfy governance mandates.

Achieve Full OpEx
Predictability

Move from unpredictable hourly billing to a fixed-fee managed service. Get unlimited, world-class support for a predictable monthly cost, simplifying your budget and eliminating financial surprises.

Tailored Support Plans for Every Business
Maturity Level

Essential

8x5 Business Hour Support

4-Hour Response SLA (P2)

Remote Support via Portal

Monthly Health Reports.

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Advanced

All Essential features +

24/7 Critical Incident Support

1-Hour Response SLA (P1)

Proactive Infrastructure Monitoring

Named Service Delivery Manager.

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Strategic Partnership

All Advanced features +

Full 24/7 Coverage for All Incidents

Dedicated Engineering Pod

Quarterly Strategic Business Reviews

On-site Escalation Options

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Need Immediate IT Expertise - Without the Overhead?

Access senior consultants across identity, security, compliance, and modern workplace — exactly when you need them. KIDAN On-Demand Consulting gives you flexible, high-impact expertise aligned with your business priorities.

Explore ON-DEMAND CONSULTING

Need Immediate IT Expertise - Without the Overhead?

Explore ON-DEMAND CONSULTING

Swiss Governance, Global
Execution: The KIDAN Technology
Operations Center (TOC)

Unified Expertise

Our TOC is not just a helpdesk. It’s a fusion of a Security Operations Center (SOC), Network Operations Center (NOC), and certified product specialists, ensuring every issue is analyzed from all angles.

Process-Driven Delivery

We operate on ITIL-based best practices. Every incident, problem, and change is managed through a rigorous, auditable process that guarantees consistency and quality.

Your Dedicated Advocate

Every client is assigned a Service Delivery Manager (SDM) who serves as your strategic point of contact, ensuring accountability and alignment with your business goals.

Support Powered by Comprehensive Expertise

Our ability to resolve complex issues quickly and effectively stems from our 9-Pillar Expertise Framework. Our support engineers are trained across these domains, ensuring they understand the full context of your environment, from core cyber defense to resilient infrastructure.

Managed Threat Protection & SOC

Prevent, detect, and respond SOC driven security with measurable MTTR.

Identity, Access & Zero Trust

Never trust, always verify, identity centric access for users, apps, and devices.

Exposure Management & Security

A single operating model for service, assets & automation across the enterprise.

Endpoint, Server & Device
Management

Secure endpoints at scale while improving device experience and productivity.

Observability & Performance

Fullstack visibility detection for faster, quieter operations.

Data Protection & Resilience

Prevent, detect SOC driven security with measurable MTTR.

User Support & Workplace Services

Empowering users with responsive end-to-end IT support.

AI & Platforms

Scalable AI solutions built on secure, enterprise-ready platforms.

Support Powered by
Comprehensive Expertise

Your Direct Line to Our Experts

Client Support Portal

Prospect Form

Frequently Asked Questions

What is the onboarding process like?

Our service delivery is architected around a unified, Swiss-based framework to ensure consistent excellence across all linguistic regions. The framework is executed by our team of permanently employed, certified engineers and architects, all of whom are fluent in German, French, and English. This model guarantees that every phase of the client lifecycle—from strategic planning and architectural design to implementation and 24/7 managed support—is handled with precision and clarity, directly from our Swiss offices.

Can you integrate with our existing ticketing system?

Our “Platform Modernization and Optimization” services are specifically designed to maximize the ROI of your existing technology stack. We engage as strategic partners to perform:

Architectural Health Checks: A comprehensive audit of your current deployment against security, performance, and scalability best practices.

Performance Baselining & Tuning: Scientific analysis and optimization of the application and database layers to ensure peak performance at scale.

Security Hardening: Re-configuration of your environment to align with current cybersecurity frameworks and mitigate emerging threats.

Automation Roadmap Development: Identifying and implementing high-impact automation within the platform to reduce operational overhead and improve service delivery.

How do you ensure data privacy and security for Swiss clients?

We offer two distinct, transparent models to meet varying data residency and compliance requirements:

ManageEngine Standard Cloud: For clients comfortable with EU data residency, we manage and optimize their tenancy within ManageEngine’s highly available European data centers (located in Amsterdam and Dublin).

KIDAN Sovereign Cloud for ManageEngine: For organizations with stringent data sovereignty mandates (e.g., financial services, public sector, healthcare), we offer a superior alternative. We host and manage your entire ManageEngine environment within our own Tier IV certified datacenter in Switzerland. This service guarantees that all application data, metadata, and backups remain exclusively within Swiss borders, providing full compliance with nFADP/DSG and the highest standards of data protection.

What certifications do your engineers hold?

Predictability and risk mitigation are embedded in our proprietary “Velocity Implementation Methodology™”. This framework is not merely a project plan but a governance structure. Key risk-control elements include:

Formal Architectural Design Phase: No technical work begins until a detailed Architectural Design Document, outlining the entire solution, is formally signed off by all stakeholders.

Phased Rollout with Go/No-Go Gates: We deploy in controlled stages, from non-production to pilot groups to full production. Each stage concludes with a formal review gate, ensuring issues are contained and resolved before wider impact.

Dedicated Project Governance: Every engagement is overseen by a dedicated Project Manager who provides transparent reporting, manages the risk register, and serves as a single point of accountability.

How is the Service Delivery Manager involved?

We architect ManageEngine deployments to be integral components of a modern zero-trust architecture. Instead of simply installing products, we integrate them as key enforcement and visibility points.

Identity as the Perimeter: We leverage AD360 and Identity360 to enforce strong authentication (MFA), just-in-time access, and continuous identity verification.

Device Compliance: We utilize Endpoint Central to ensure that every device accessing corporate resources is verified, patched, and compliant with security policies before being granted access.

Network Segmentation: We use tools like Firewall Analyzer to validate and audit network segmentation rules, ensuring lateral movement is restricted.

Continuous Visibility: Log360 is configured as a central nervous system, providing the comprehensive logs and analytics required to monitor for and respond to threats in real-time.

Elevate Your IT Operations from a Cost Center to a Strategic Asset.

Stop firefighting and start innovating. Partner with a support team that functions as a direct extension of your business, focused on driving resilience and growth.

Schedule a Free Support Strategy Session

Download our Managed Support Services Brochure (PDF)

As a Service

Partner Program

IAM

Cloud

UEM

MSP

Security

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Help Desk

Networks

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IT Analytics

AlarmsOne

ManageEngine

IAM

AD360

Access Manager Plus

ADManager Plus

ADSelfService Plus

Access Manager Plus

Key Manager Plus

Identity 360

PAM360

Password Manager Pro

Recovery Manager Plus

IAM

UEM

Security

Networks

Cloud

MSP

Help Desk

IT Analytics

ColorTokens

Cloudflare

SentinelOne

Microsoft

Horizon3

Zoho

Xink

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115+

1'300+