ManageEngine ServiceDesk Plus for ITSM and Service Delivery

ServiceDesk Plus by ManageEngine is a comprehensive ITSM platform
designed to streamline service delivery, automate workflows, and
enhance employee experience across your organization.

Talk to Our Experts

ManageEngine named in the 2025 Gartner® Magic Quadrant™ for AI in ITSM

ServiceDesk Plus is now ITIL®-certified for 14 practices

A Strong Performer in the Forrester Wave™ ESM Platforms, Q4 2025.

A Unified IT Service Management Platform

Experience a unified ITSM platform that streamlines help desk processes, centralizes ticketing, asset tracking, change control, and reporting, and boosts service delivery efficiency with automation, intuitive workflows, and real-time visibility into IT operations.

THE CHALLENGE: A Fragmented Service Desk

Without a centralized IT service management platform, inefficiencies, delays, and visibility gaps become inevitable.

Disconnected Ticketing

Scattered requests cause missed SLAs daily.

Compliance Gaps

Manual audits increase regulatory risk fast.

Lack of Process Standardization

Unclear workflows reduce service quality fast.

IT Team Burnout

Constant firefighting drains team focus daily.

Poor Visibility Into Assets

Limited asset insight drives repeat issues.

Slow Service Resolution

Slow routing extends downtime for users daily.

The Solution: A Unified ITSM Platform

With a centralized IT service management approach, you eliminate operational silos and transform service delivery across the organization.

Unified Service Visibility

Full visibility across IT services and assets.

Intelligent Workflow Automation

Automate routing and approvals with SLA track.

Centralized Service Control

Manage IT services in one unified platform.

Audit-Ready Compliance

Detailed audit trails support compliance needs.

Enhanced Employee Experience

Self-service tools improve user satisfaction.

Faster Service Resolution

Automation speeds up issue resolution time.

A Unified IT Service Management Platform

Everything in IT comes together in ServiceDesk Plus. ServiceDesk Plus unifies IT assets, workflows, tickets, and personnel in one platform, enabling you to streamline IT operations, enhance service delivery, and manage your IT and enterprise services efficiently across your organization.

Manage

Everything

Incidents

Service Requests

Assets

Changes

Empower

Everyone

IT Teams

End User

Service Managers

Business Leaders

Secure

Everywhere

On-Premises

Office

Hybrid Environments

Enterprise Governance

AI-Powered Automation

Automate tickets to reduce manual work efficiently.

Self-Service Portal

Help users with a knowledge base and service tools.

Advanced Reporting & Analytics  

Get dashboards and reports for real-time insights.

SLA & Workflow Automation  

Keep workflows compliant and services consistent.

Transform Service Operations with Intelligent ITSM

Problem management

Analyze root causes, reduce repeat incidents, and boost your IT help desk’s productivity.

CMDB

Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

Service catalog

Showcase your available services to end users, with custom SLAs and multi-stage approvals.

Change management

Streamline planning, approval, and implementation with automated workflows.

Enterprise service management

Extend proven ITSM best practices to HR, finance, and other service delivery areas.

IT release management

Make your releases work in tandem with your change management process.

Space management

Optimally utilize your organization’s campuses while keeping workplace amenities and services in check.

Work from Anywhere, Anytime — Manage IT Services 24/7

Handle incidents, approve service requests, monitor SLAs, and manage changes — all directly from your mobile device.

Stay connected to your service desk effortlessly, ensuring uninterrupted IT support and seamless service delivery wherever you are, whenever you need it.

Resolve tickets, communicate with users, track approvals, and stay updated on service performance in real time, without being tied to your desk.

Refined Into
Actionable Insights

Powering IT Teams Worldwide

Years of IT service management excellence

Backed by deep IT ecosystem for end-to-end management.

Distinct ITIL®-certified practices

Includes knowledge, monitoring, financial, and service level management.

Distinct PinkVERIFY™ certified practices

Includes AI, assets, change, incident, problem, request, release management.

Deployment Options

On-Premises

Full control over infrastructure and data within your environment.

Cloud-based

Rapid deployment with high availability and automatic updates.

Design and manage services with GenAI

ServiceDesk Plus unifies ITSM, assets, CMDB, and AI-powered ESM.

Power of AI, Without the Hassles

Leverage AI and large language models contextually across workflows, service requests, and employee touchpoints. Service delivery teams can automate routine tasks, gain insights from data, and enhance productivity. By integrating AI seamlessly into ITSM practices, organizations enjoy intelligence-driven processes without extra complexity, ensuring efficiency and smarter decision-making.

Choice of Deployment Models

ServiceDesk Plus offers the flexibility of multiple deployment options, including on-premises, cloud, or hybrid models. Organizations can easily migrate between environments without disrupting operations. This ensures scalability, operational continuity, and security while giving teams the freedom to select deployment models that best suit their infrastructure and business goals.

Privacy First Design

Our platform is built with privacy at its core, using our own global data centers, no trackers, and no sub-processors. Every workflow, process, and employee touchpoint respects data privacy while ensuring compliance, security, and trust, giving organizations full control over their data and maintaining regulatory standards worldwide.

360° Approach to IT Service Management

ServiceDesk Plus provides a comprehensive ITSM strategy covering incidents, problems, changes, assets, CMDB, and enterprise service management. Teams can track, manage, and optimize all service workflows in one place. This unified approach ensures consistency, faster resolution times, complete visibility, and better collaboration across IT and business departments for enhanced service delivery.

Upgrade to a Fully Managed Security Posture

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

24/7 Proactive Security & Threat Mitigation

Our TOC operates around the clock to monitor your endpoints. We don’t just send you alerts; we actively investigate, validate, and remediate threats before they can impact your operations. This includes vulnerability management, patch deployment, and enforcing security configurations across your entire fleet of devices.

Expert Management & Optimization

Your Endpoint Central platform will be managed and optimized by certified engineers who live and breathe this technology. We handle all software deployments, policy configurations, and routine maintenance, ensuring the tool is always performing at its peak and aligned with the latest security best practices.

Strategic Reporting & Visibility

Move beyond raw data. We provide you with clear, executive-level monthly reports that translate technical activity into business-relevant insights. Understand your security posture, see the threats we’ve neutralized, and demonstrate compliance with ease.

For better implementation experience, and tailored solutions that's unique to your business.

We’ve been redefining IT for enterprises, excellence in every solution.

How KIDAN Works with You

Choose the Model That Fits You Best

We don’t just provide software we partner with you to ensure it delivers real, lasting value. Whether you’re looking for light-touch guidance or full-scale operational support, we offer flexible service models tailored to your needs.

License + Expert Guidance

Start with the right license and unlock full value.

Already have the tool or just getting started? We’ll help you provision the right licenses and guide you to unlock the full potential of your investment. Think of us as your strategic advisor always available, never intrusive.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

We’ll help you set up, onboard, and train your team.Need help getting up and running? We’re with you every step of the way from setup and configuration to onboarding and training. Our experts ensure your team is confident, capable, and ready to go.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

We were into 75% of resolving end user queries. After implementing ServiceDesk Plus we met our expectation and we reached 98.8%, and that was a good number for us in terms of handling queries in priority basis. We recommend to use ServiceDesk Plus because it’s very user friendly, easy to learn and we can implement it very easily.

Neetu Yadav

IT manager at Lenskart

serviceDeskPlus-License&Quote

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about Endpoint Central.

Can ServiceDesk Plus be used solely as a ticketing system?

Yes, the standard edition of ServiceDesk Plus has email to ticket conversion capability, ticket handling automation, and a wide range of customizations, along with a native reporting can support your ticketing requirements.

What are the recommended features expected in a modern service desk software?

A capable service desk software offers a self-service portal for end users, a mobile app for on-the-go support, a rule-based action engine to automate common operations, and a built-in report generation module to track performances. ServiceDesk Plus, with its with expansive set of capabilities, can effortlessly handle the requirements of new-age enterprises of all sizes.

How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

Live Demo

Go Beyond the Datasheet: A 3-
Minute Tour of the Endpoint Central
Console.

Powering IT Teams Worldwide

Years of IT service management excellence

Backed by deep IT ecosystem for end-to-end management.

Distinct ITIL®-certified practices

Includes knowledge, monitoring, financial, and service level management.

Distinct PinkVERIFY™ certified practices

Includes AI, assets, change, incident, problem, request, release management.

Work from Anywhere, Anytime — Manage IT Services 24/7

Handle incidents, approve service requests, monitor SLAs, and manage changes — all directly from your mobile device.

Stay connected to your service desk effortlessly, ensuring uninterrupted IT support and seamless service delivery wherever you are, whenever you need it.

Resolve tickets, communicate with users, track approvals, and stay updated on service performance in real time, without being tied to your desk.

Deployment Options

On-Premises

Full control over infrastructure and data within your environment.

Cloud-based

Rapid deployment with high availability and automatic updates.

How KIDAN Works with You

Choose the Model That Fits You Best

License + Expert Guidance

Start with the right license and unlock full value.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

Neetu Yadav

IT manager at Lenskart

serviceDeskPlus-License&Quote

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about Endpoint Central.

Can ServiceDesk Plus be used solely as a ticketing system?

What are the recommended features expected in a modern service desk software?

How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

Transform Service Operations with Intelligent ITSM

Problem management

Analyze root causes, reduce repeat incidents, and boost your IT help desk’s productivity.

CMDB

Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

Service catalog

Showcase your available services to end users, with custom SLAs and multi-stage approvals.

Change management

Streamline planning, approval, and implementation with automated workflows.

Enterprise service management

Extend proven ITSM best practices to HR, finance, and other service delivery areas.

IT release management

Make your releases work in tandem with your change management process.

Space management

Optimally utilize your organization’s campuses while keeping workplace amenities and services in check.

Refined Into
Actionable Insights

Powering IT Teams Worldwide

Years of IT service management excellence

Backed by deep IT ecosystem for end-to-end management.

Distinct ITIL®-certified practices

Includes knowledge, monitoring, financial, and service level management.

Distinct PinkVERIFY™ certified practices

Includes AI, assets, change, incident, problem, request, release management.

Design and manage services with GenAI

ServiceDesk Plus unifies ITSM, assets, CMDB, and AI-powered ESM.

Power of AI, Without the Hassles

Choice of Deployment Models

Privacy First Design

360° Approach to IT Service Management

Deployment Options

On-Premises

Full control over infrastructure and data within your environment.

Cloud-based

Rapid deployment with high availability and automatic updates.

How KIDAN Works with You

Choose the Model That Fits You Best

License + Expert Guidance

Start with the right license and unlock full value.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

We’ve been redefining IT for enterprises, excellence in every solution.

For better implementation experience, and tailored solutions that's unique to your business.

Neetu Yadav

IT manager at Lenskart

serviceDeskPlus-License&Quote

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about Endpoint Central.

Can ServiceDesk Plus be used solely as a ticketing system?

What are the recommended features expected in a modern service desk software?

How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

ServiceDeskPlus – Editions

Deployment Options

On-Premises

Full control over infrastructure and data within your environment.

Cloud-based

Rapid deployment with high availability and automatic updates.

How KIDAN Works with You

Choose the Model That Fits You Best

License + Expert Guidance

Start with the right license and unlock full value.

Get Expert Guidance

Implementation & Onboarding

We’ll help you set up, onboard, and train your team.

Launch with Confidence

Fully Managed Service

We manage everything so you don’t have to.

Prefer to stay hands-off? Let us run the tool for you. We’ll handle everything monitoring, maintenance, updates, and optimization so you can focus on what matters most: your
business.

Let KIDAN Run It

Introducing KIDAN’s Endpoint Management and Security as a Service powered by our 24/7 Swiss-led Technology Operations Center (TOC)

For better implementation experience, and tailored solutions that's unique to your business.

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about Endpoint Central.

Can ServiceDesk Plus be used solely as a ticketing system?

What are the recommended features expected in a modern service desk software?

How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

Pricing Plans Tailored to Fit Your Business

ServiceDesk Plus –Prices

ServiceDesk Plus

ServiceDesk Plus Enterprise

ServiceDesk Plus Multi-Language Enterprise

ServiceDesk Plus Multi-Language Professional

ServiceDesk Plus Multi-Language Standard

ServiceDesk Plus Professional

ServiceDesk Plus Standard

Overall, ManageEngine ServiceDesk Plus is a user-friendly, customizable, and feature-rich ITSM solution that has significantly improved our IT service delivery and efficiency. We highly recommend it to businesses of all sizes seeking a cost-effective and comprehensive ITSM solution.

Senior system engineer at Toyota Industries Engine India

serviceDeskPlus-License&Quote

Your Questions, Answered with Clarity.

Direct answers to the most common strategic, technical, and commercial questions
about Endpoint Central.

Can ServiceDesk Plus be used solely as a ticketing system?

What are the recommended features expected in a modern service desk software?

How long does it take to implement ServiceDesk Plus?

The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.

Can non-IT help desk teams use ServiceDesk Plus as well?

Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.

Does ServiceDesk Plus offer AI-powered capabilities?

ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.

As a Service

Partner Program

IAM

Cloud

UEM

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MSP

Security

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Help Desk

Networks

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IT Analytics

AlarmsOne

ManageEngine ServiceDesk Plus for ITSM and Service Delivery

A Unified IT Service Management Platform

THE CHALLENGE: A Fragmented Service Desk

Disconnected Ticketing

Compliance Gaps

Lack of Process Standardization

IT Team Burnout

Poor Visibility Into Assets

Slow Service Resolution

The Solution: A Unified ITSM Platform

Unified Service Visibility

Intelligent Workflow Automation

Centralized Service Control

Audit-Ready Compliance

Enhanced Employee Experience

Faster Service Resolution

A Unified IT Service Management Platform

Manage

Everything

Incidents

Service Requests

Assets

Changes

Empower

Everyone

IT Teams

End User

Service Managers

Business Leaders

Secure

Everywhere

On-Premises

Office

Hybrid Environments

Enterprise Governance

AI-Powered Automation

Self-Service Portal

Advanced Reporting & Analytics

SLA & Workflow Automation

Transform Service Operations with Intelligent ITSM

Problem management

CMDB

Service catalog

Change management

Enterprise service management

IT release management

Space management

Work from Anywhere, Anytime — Manage IT Services 24/7

Refined Into Actionable Insights

Powering IT Teams Worldwide

Deployment Options

On-Premises

Cloud-based

Design and manage services with GenAI

Advanced Reporting & Analytics  

SLA & Workflow Automation  

Refined Into
Actionable Insights